FREQUENTLY ASKED QUESTIONS
What deposit do I require to hire a vehicle?
R4000 is required upfront to cover any insurance excess
When do I get my deposit back?
Straight away, upon safe delivery of vehicle after confirmation of no speeding fines, damage & as long as fuel tank is full.
Is there a minimum rental term?
Yes, 5 days is our shortest rental period
Do I receive unlimited mileage?
Yes, STRICTLY within a 200km radius of Cape Town
How do I pay?
We have multiple payment platforms to suit all needs, namely Via EFT, debit / credit card, cash as well as forex accepted.
We even PayPal as an additional alternative!
What do I do if I have an accident?
In the unfortunate event of an accident, remember the following important guidelines:
- Take care of/get help for the injured
- Do not admit liability in any circumstances
- Take down all the particulars of the other driver/s or persons/witnesses involved –
Name, Identification No, Vehicle Registration, Insurance Details and Contact Details
- Notify Ritchie’s Rentals immediately
- Do not have the vehicle towed away unless authorized by Ritchie’s Rentals
- Report the incident immediately to the South African Police – make sure to obtain a Police reference number
How does insurance work?
We offer fully comprehensive insurance with all our rental vehicles, whereby your maximum financial liability is R4000 ( your deposit which is our insurance excess), any damage under that value would be for your account.
Note that windscreens & glass panels are not covered by car rental insurance, enquire about our waiver on that for additional peace of mind.
Do you offer discounts for long terms rentals?
Yes, we do, please contact us to discuss a better deal
Do you offer 24-hour roadside assistance?
Yes, we do provided by Paladin Underwriters, please view our full policy details for further info
What do I require to rent a car?
Valid South African Drivers licence & I D / Passport & proof of address for SA citizens, for international visitors we simply need copies of your passport & drivers’ licence.
Do you hire extras?
Yes, we have a range of infant seats and roof racks for hire, please contact us to discuss
Can I drop the car off any time of the day?
Yes we have a 24 hour returns policy whereby the keys can be returned in a secure drop box (Solly Freedburg location only)